Every channel. One conversation.
WhatsApp, Telegram and web chat side by side with your phone calls — one inbox for your team, one timeline per customer, and AI that drafts or answers while your people stay in charge.
Good news, Sara — your order #4471 leaves the kitchen in about 10 minutes. I’ll message you when it’s on the way.
Suggest or autopilot — per channel.
The same AI agents that answer your phone work the inbox. Choose how much they do on each channel.
Suggest
The agent drafts a reply; your teammate sends it, edits it or ignores it. Nothing reaches the customer without a person.
Autopilot
The agent answers on its own and the conversation is marked as AI-handled. Stepping in is one visible click — and the agent never talks over an assigned human.
The details that make a shared inbox work.
WhatsApp, fully featured
Text, images, documents, voice notes, reactions and quoted replies — with read receipts and typing shown on the customer’s side.
One contact, every channel
The customer who phones sales and WhatsApps support is one contact with one history, not two strangers.
Calls in the timeline
Answered, missed and abandoned calls appear in the conversation — with queue, agent, wait time and the recording.
Channel-level access
Grant each teammate the channels they work. Configuring a phone system and answering its chats are separate permissions.
Notes and mentions
Internal notes never reach the customer. Mention a colleague to pull them in.
Automation that never steals
Rules raise priority, assign unowned conversations and send auto-replies — but never take a conversation from the person who has it.
Episodes and dispositions
Close a conversation with an outcome. If the customer writes again, a new numbered episode opens — history is never rewritten.
Realtime
New messages, typing and presence arrive instantly — and a dropped connection catches up on what it missed.
As many numbers as you need
Connect several WhatsApp numbers or Telegram bots without provisioning extra phone systems.
Bring every channel under one roof.
We’ll connect a WhatsApp number and a web chat widget during the demo and show the same AI agent working both — and your phone line.